Diploma in Hotel Management and Tourism
1-1/2 Year Diploma Course
HOTEL MANAGEMENT: Course Outline
DHM 101 Introduction to Hotel Management
DHM 191 Introduction to Hotel Management-Practical
DHM 102 Introduction to Front Office
DHM 192 Introduction to Front Office-Practical
DHM 103 Front Office
DHM 193 Front Office-Practical
DHM 104 Computer Application
DHM 194 Computer Application-Practical
DHM 105 Management
DHM 195 Management-Practical
DHM 106 Marketing
DHM 196 Marketing-Practical
DHM 107 Computer in Front Office
DHM 197 Computer in Front Office-Practical
DHM 108 Communication Skills
DHM 198 Communication Skills-Practical
TOURISM: Course Outline
DT 101 Indian Tourism
DT 102 Management in Tourism
DT 103 A. Fairs-Festivals and Handicrafts
B. Visit to a Tourist Place and Submission of Its Reports
Diploma in Front Office Operation
in 1-1/2 Year
DHM101: FRONT OFFICE
Topics to be covered:
- Introduction to Hotel industry
- To define Target Market & explain intangibility of service and potential
- Advantages and Disadvantages of different types of Hotel Ownership & Affiliation to describe the Introduction of Automation of Hotels
- To define mission and create organization charts
- Classify the Hotel’s functional areas and discuss
- The nature and uses of job Description/Specification
- Classification of Hotels
- To describe the various F.O Deptt. and describe how the organization is likely to differ in large and small hotels
- Types of Rooms
- Tariff Structure & Plans
- Sections of F.O and their Importance
DHM191: Front Office Practical
Topics to be covered:
Identification of various vouchers:
- Registration Card
- Reservation Form
- Amendment Slip
- Cancellation Slip
- Arrival/departure notification slip
- VIP amenities voucher
- Miscellaneous charge voucher
- Allowance voucher paid out voucher
- Message Slip
Telephone etiquettes and manners. Front desk grooming and other essentials-body language, speech modulation which include articulation, variation
control of pitch and tonal quality.
DHM102: FRONT OFFICE
Topics to be covered:
Reservations:
- Feedback
- Cancellation & Amendments
- Identification of Vouchers
- Manual tabulation; Ledger and billing
- Mechanical Ledger, Billing
- Tourism
- International Hotel regulations
DHM192: FRONT OFFICE PRACTICAL
Topics to be covered
Cashiering
Auditing
DHM103: FRONT OFFICE
Topics to be covered
- Co-ordination between H/K & F/O
- Describe the basic positions & functions of the uniformed staff. Explain the role & importance of concierge in hotels
- Guest telephone service, voice mail, PBX, PABX, EPBAX & other systems
- Role of software packages in telephone system
- Handling guest complaint
- Handling guest mail, difference between handling registered in mail/ordinary mail
- Function and importance of information section in mail handling
- Message handling
- Check in/Check out procedure for FIT/VIP/Group
- Registration
- C Form
- Information
- Room Shifting
- C/out process & records of settlement
- Night auditing, role of night auditor
DHM193: FRONT OFFICE PRACTICAL
Topics to be covered
Registration
Mail/Message Handling
Bell desk procedure
DHM104: COMPUTER APPLICATION
Topics to be discussed:
Application & the use of information Technology in the Hospitality Industry
Introduction to different Computers Related terms/concepts
- Different types of Microprocessors & other Hardware Terminology
- Hardware & Software-the distinction
Introduction to different kinds of OS used in case of standalone PC/Network
File Handling concepts under DOS/WINDOW
Introduction to different windows based packages
DHM194: COMPUTER APPLICATION PRACTICAL
Topics to be covered
- Familiarize with a PC and identify the various components of a Computer
- Identify the various Input and Output Devices
- Introduction to DOS-Basic DOS commands
- DOS continue-File Management commands
- DOS commands-External Utilities e.g. CHKDISK, EDIT etc.
- DOS commands-An introduction to the Wildcard Characters of DOS
- DOS continued-Batch File Processing
- Batch File Processing Continued
- Introduction to Windows as an operating system
- Getting familiar to Windows Environment
- Introduction to the various packages of MS-Office
- Introduction to the Word Processor
- MS-Word: Entering a document, Editing a Text
- Word continue-Inserting, replacing and deleting characters. Saving a document
- Word continue-Opening and Existing Document, and Changing Page Layout
DHM105: FRONT OFFICE
Topics to be covered
- 7 Functions of Management, factors to be considered by establishing room rates, forecasting room availability, preparing room division budget
- Yield Management-Measuring its various formulas, elements of yield Management-Potential demand tactics, Fields Strategies, Food & Beverage activities/special events
- Human Resource Management-Recruiting, Selecting, Hiring, Orienting, Training, Scheduling, Motivation
- Safety & Security of Guests, Employees & assets
DHM195: FRONT OFFICE PRACTICAL
Topics to be covered
Cashiering
- Cashiering while checking of the VIP’s? FIT’s/Group
- Cashiering Procedures during the stay of the guest
- Cashiering while checkout
Auditing
- Night auditors Job
- Vouchers/Documents generated
- Walking with National Cash Registers
Night Clerks Report
DHM106: FRONT OFFICE
Topics to be covered
- Marketing, Marketing Segments, Products Knowledge, Brain Storm Areas for Promotion, Aids to Improve Selling
- Delivery of Hospitality, TQM, to develop a service Marketing Program
- Case Studies
- Project Work on Management Problems
DHM196: FRONT OFFICE PRACTICAL
Topics to be covered
- Guest check-in and check-out procedures for FIT’s/GIT’s/Crews etc. (The student should be able to handle the entire procedure independently)
- Preparing Guest Folio
- Luggage handling procedures on guest arrival/departure
- Scanty Baggage Procedure
- Left luggage procedures
- Safety locker procedures
- Calculation of various occupancies & revenue
- To be familiar with Front Office computer package
- Practice various records & Performa/formats (Other semisters)
- Apart from the above mentioned practicals, the faculty should teach through giving assignments, case studies, situation handling, role plays,
quiz, group discussions, public speaking, etc to enhance the student personality
DHM107: FRONT OFFICE
Topics to be covered
- Computers in front Office
- Selling techniques
- Yield Management in Front Office
DHM197: FRONT OFFICE PRACTICAL
Topics to be covered
- Computers in Front Office
- Charting credit policies/floor limits and billing procedures. Handling travelers cheques, foreign currencies, credit cards, fake currencies & procedures
- Front Office statistics, Budget estimates of revised budgets, Marketing and hotel sales statistics, MIS and related graphs/Segmentation. SWOT Analysis and
action plan. Mock report generation.
DHM108: FRONT OFFICE
Topics to be covered
- Interpersonal Skills and handling conflicts
- Communications in accommodation management
- Trends in Operations in the Hotel Industry
- The change trends in Front Office
- Glossary of terms in Front Office
DHM198: FRONT OFFICE PRACTICAL
Topics to be covered
- Comprehensive case studies (a must for specialization in front Office)
- Drafting of Business letters
- Special rates and agreements for accommodations
- Notifications/Interdepartmental communication
- In depth knowledge of competitors, their profile, constant update of their business strategies, SWOT analysis
- Providing and making itinerary to guest regarding tourists interests
- Protocols of VVIP, VIP’s and CIP’s & traditional welcome amenities
(Ministers, Dignitaries, Govt. Officials, Foreign delegates and others)
- Development of rapport with Clienteles
- Preparing Company’s vision & mission statements. The purpose of opening the firm. Company’s/our commitment towards the guest
- Front Office inventory & stationeries used
- A week as a Front Office Manager-mock session
DT: 101: INDIAN TOURISM
SECTION-1
Unit I Tourism-Place of Tourism in Modern Life
Unit II Importance of Tourism
Unit III World Heritage Monuments of India
Unit IV Cultural Heritage
SECTION-II
Unit V Museums and Tourism
Unit VI Religious Monuments and Tourism
Unit VII Places of Tourist Interest in Modern India
DT: 102: MANAGEMENT IN TOURISM
SECTION-1
Unit I Definition of Tourism
Unit II Department of Tourism and Tourist Agencies
Unit III Types of Tourism
Unit IV Hotel Management
SECTION – II
Unit V Transportation: Airways, Railway, Road and Cruise
Unit VI Tourist Guide
Unit VII Tourist Assistance
Unit VIII Tour Arrangements
DT: 103: FAIRS, FESTIVALS AND HANDICRAFTS
SECTION–A
1. Cultural Festivals
2. North East India
3. Handicrafts in India
SECTION-B
Visit to A Tourist Place and Submission of its Report.
|
